Stupidly Social

by Dr.Mani on July 15, 2010

Social media promotions are double-edged swords.

On the one hand, you have a chance to delight a whole new audience, grab mindshare and win evangelists. But on the other, it’s oh-so-easy to lose fans – as IndiaPlaza.in will very likely discover soon.

I’ve had some pleasant online shopping experiences with them before. And to be offered a gift certificate for Rs.500 was a nice incentive to ‘Like’ them on Facebook.

Well, it seems a few thousand others felt that way – because there are over 6,500 fans on their FB page today.

And then, I got the gift certificate. Went shopping. Selected some books and a phone. Reached the checkout page. And discovered that my coupon IS NOT VALID for these items!

What a waste!

Of my time. Of the hard-earned goodwill. Of an interesting social media campaign.

When a business wastes my time, they lose me as a customer. I have little patience for games like this. As a result, IndiaPlaza.in probably lost out on many future purchases (my online book buying every year alone is quite a nice chunk of change!)

And who knows how many more people will be annoyed by this approach.

Consider the alternative.

  • They could have given away Rs.500 on ALL purchases.

  • And sent buyers a nicely designed promotion piece when the order shipped.
  • Maybe even another coupon, or a thoughtful gift – to say ‘thank you’.

  • Offered an email newsletter tailored along related interests.
  • Tied in repeat deals with a referral program.

Oh, there are so many options to have scaled this up, and boost life-time value of their already happy clients.

Instead, a narrow-minded focus on immediate profit has likely destroyed a multiple in future value.

I’m planning a social media promotion shortly. In it, I will be giving away my ebook, which sold for as much as $27. And I will be PAYING anyone who reads it $5 out of my pocket.

Why?

Because I can. And it will create interest. A buzz. Get people talking. And most important, because it will change some lives – since the book is powerful, and people will read it.

This recent experience is a valuable lesson for me. Of what not to do.

What are your thoughts?

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Epiphany

by Dr.Mani on July 10, 2010

Imagine me lying on a couch, disappointed, in pain, face swollen like a balloon. A toothache (and surgery to fix it) left me reading a book at home, instead of being at a Seth Godin presentation at Hyderabad.

I was reading LINCHPIN… And had an epiphany.

I have always been hyper-competitive. A work-a-holic. Obsessively driven to be very good. Great. World-class. In just about everything I did.

That attitude has led to some interesting accomplishments over the years.

But somewhere along the line, something changed. Maybe it was the sudden death of my colleague, or the heart surgery of my good friend, or just ‘growing up’. All of a sudden, things that once seemed all-important didn’t seem so much any more.

It opened my eyes. I saw I was on a treadmill, running ever faster to stay in the same place.

So, I hopped off!

That was a scary decision. And unsettling. For an over-achiever, not having things to do, or a map/plan to do it, always is.

I started afresh with a modest goal – to fund one child’s heart surgery, through an untested approach. I created and sold information products, using part of the profits (along with donations) to do it.

The first led to the second, then the fifth, and twentieth. Today, the non-profit Foundation I set up in 2003 has sponsored SEVENTY heart surgeries for under-privileged children born with congenital heart disease.

This year, in 2010, I am well on track to hit my target (as stated in my book, 47 Hearts) of performing 47 operations…

Yet the thrill from this is not a fraction of when I funded the first one!

Something is wrong.

The feelings of lassitude, restlessness, even frustration, had little to do with my toothache. They had been around for much longer. This was my chance to introspect about it.

Lately, I’ve been comparing myself against others, to my disadvantage. Like the guy who did a million dollar promotion. Or the other who builds his list by 400 new subscribers every day. Or the one whose blog gets 8 million visitors every year.

And the conversation in my head goes:

“Hey, look at what he’s doing. You can’t match that!”

“Oh, yeah? Sez who? Sure, I can.”

“Talk’s cheap. Show me.”

“Ok, I will!”

That’s my Type-A personality kicking in, struggling against the shackles to try and hop back onto the treadmill. Except the treadmill is now going faster than it did a few years ago. And the conscious part of my brain now realizes that however fast you run on a treadmill, you ain’t going nowhere!

That’s when a passage in LINCHPIN brought about the epiphany. Seth Godin writes about ‘art’ and ‘gifts’. He says:

“Art is the product of emotional labor. Art is a gift. The design of the iPhone is art. It changes the way some people feel. And there is a gift as well. People who see the iPhone but don’t buy one still receive the gift. An ugly iPhone would cost as much as the beautiful one. The beautiful part is the gift.

And in one of those magical moments of synchronicity, so many things snapped into place in an instant inside my mind.

I realized that the work I did (create and sell infoproducts to fund heart surgery in kids) is “emotional labor”.

And that the ‘gift’ is how this work inspires many others to reach out for their own dreams, and live them.

The flood of comments, emails, testimonials and feedback from hundreds of people has told me how they drew energy and encouragement from seeing my purpose-driven work.

It motivated them to keep going. It made them take heart in their own purpose. It gave them faith in an industry niche that isn’t all sunshine and roses.

Until now, I had ignored that, or hadn’t valued it highly enough. I had taken my eye off the ball, to try and focus on things that were more important – to someone else!

Sure, a multi-million dollar promotion sounds attractive – until I realize that I don’t need one.

To hit even my ambitious stretch goal of funding 500 heart operations every year, I need (500 x $2,250) = $1,125,000 – which is halved with a subsidy from our State Government, leaving me with a funding target of only $560,000.

But even if that never happens, just having come so far along the path to a crazily impossible goal, to touching 70 little lives (and hundreds of bigger ones) through my ‘art’, suddenly seems so much more fulfilling and satisfying.

Sometimes, a paradigm shifts when we attain new heights, explore new opportunities, pursue new goals.

At other times, it happens when we see better just exactly where we stand.

Thank you for helping me see better, Seth!

And Happy Birthday, too.

.

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Alignment

I gazed at my face in the mirror.
The graying hair no longer was limited to a few stray streaks, but stood out in harder to ignore strands. The skin was a little more pitted and wrinkled than before; it even sagged a wee bit.
Then I came to the eyes. And stopped. Stared [...]

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Toothache!

The Pain is a living thing.
It lives in the left corner of my lower jaw. Every four hours or so, when the effect of medication wears off, it celebrates its existence with joyous energy.
Just like any newborn, it cares little for my convenience. It wakes me up rudely at 4 a.m., demanding immediate [...]

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Competence Continuum

My daughter and I have an interesting pastime. We take long walks in the evening, and talk about stuff. Just stuff. Some of it is trivial and silly. Other things are profound and deep.
Explaining concepts to a child, and answering the probing questions that follow, often let me clarify (to myself) [...]

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How Much Is Enough?

I don’t know (yet) where I’m going with this blog post. But I just had to start writing it after reading Warren Buffett’s promise to the “Giving Pledge”.
Ever since I first heard it as a school boy, the story of how Jesus valued the poor woman’s pennies more than the rich merchant’s gold coins [...]

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Numbers

1 person emailed me about it.
I tweeted about it to 4,432 followers on Twitter.
4 people suggested ideas that may work.
1 person contacted me with an offer to help.
I blogged about it.
I shared the message with 1,353 via email.
35 clicked the link to read my blog post about it.
3 made donations.
We hit the target.
400 children will [...]

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Voices

I read the story three times.
First, in the writer’s voice. As if she was telling the story.
Next, in my mother’s voice. As if she was telling it to me.
Finally, in my voice. As if I was telling it to my daughter.
And each time, it was a little different.
Subtly unique.
Personal.
That’s why it’s great [...]

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Writing From The Soul

We’ve heard about ‘writing from the heart’ – but from the soul?
As a young teenager, Harold Robbins was one of my favorite authors. Everything about his writing was stark, visceral and brazen. Reading it was gut-wrenching, and often deeply disturbing.
Talent like Robbins’ is rare. And when I started writing a lot myself, [...]

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Twitter Is A Waste, If…

Yes, Twitter is a waste.
But only if you consider one hour on it a waste… even if it results in 300 primary school kids getting important teaching aids.
Let me explain how I ‘wasted’ an hour this morning on Twitter. But first, here’s the…
Back Story
It started a few weeks back… with a connection on Twitter.
I [...]

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