Posts tagged as:

impact

Intention Versus Impact

by Dr.Mani on January 20, 2010

I’ve often wondered about the phrase, “The road to hell is paved with good intentions.” It has conjured up different images and meanings at various phases of my life.

Especially now.

My marketing training over the past decade has taught me to measure and track things that can be. Like how many people respond to my tweets on Twitter. And how many click on links that I share.

That’s what I did for the 61 tweets on Haiti that I’ve posted this past week, following the horrifying devastation unleashed on the desperately poor island nation by a 7.0 earthquake that left the country crushed, and the world stunned.

But by that measure, the impact of anything I did on Twitter is minor. Even negligible.

The only links that were clicked more than 50 times were ones that others had already shared – and so the figures represent the ‘collective’ impact. And only 2 tweets got retweeted by more than one person. Oh, and I have 4,132 people following my tweet stream!

Twitter impact - Clicks

Twitter impact - Retweets

Contrast this with intention.

Ever since I heard the news of the Haitian quake on Jan.13th, I haven’t thought about tweeting of anything else. Like @Alyssa_Milano said (and I agreed):

“I can’t bring myself to tweet about anything but #Haiti right now. Everything else seems self-indulgent & irrelevant”

(Incidentally, Alyssa also donated $50,000 to the relief effort, and challenged corporations to match her contribution. Then, she went on to help CNN’s fundraiser which ended up raising almost NINE MILLION dollars for Haiti! How heart-warming!)

Through the week, as I went about my regular duties and prepared for my own fundraising event, the “Heart Kids Tweet-a-thon” (which will be combined with the book launch of “47 HEARTS” – see the 47 Hearts Squidoo lens here), the shock and sadness of what’s happening half-way across the world remained with me – and my mind churned through ideas to help make a difference.

Not just immediately, but also over the years ahead. That’s why I’ve aligned my donations and fundraising with two organizations that I know are involved for the long term – Frank McKinney’s “Caring House Project” (to which I’ve already contributed several thousand dollars to build homes for the homeless in Haiti over the years) and Dr.Paul Farmer’s “Partners In Health“.

Yet, with all the good intention in the world, as I moodily studied those numbers and statistics of the impact I’ve made, that quirky quote, “The road to hell is paved with good intentions” kept popping up in my consciousness again.

I take some solace (and find the reason for my unreasoning angst) in the interpretation that Eckhart Tolle provides in his paradigm shifting book, “A New Earth“:

“Without living in alignment with your primary purpose, whatever purpose you come up with, even if it is to create heaven on earth, will be of the ego or become destroyed by time. Sooner or later, it will lead to suffering.

“If you ignore your inner purpose, not matter what you do, even if it looks spiritual, the ego will creep into HOW you do it, and so the means will corrupt the end. The common saying, “The road to hell is paved with good intentions”, points to this truth.

“Not your aims or your actions are primary, but the state of consciousness out of which they come.

I’ve got some work to do. On myself – and the way I think!

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Fans Are Fickle

by Dr.Mani on September 18, 2009

A fascinating article everyone should read is “1,000 True Fans”. It’s about how anyone can have a thriving business that meets all their needs – if only they had 1,000 true fans!

In my course on email list building and marketing, I group subscribers into 5 categories – and teach the importance of focusing attention on a very special segment of your list… your MOST RESPONSIVE subscribers.

(Side note: I’m giving away one copy of this $179.00 course daily to a lucky subscriber of my email list. Get details and sign up now – click here)

Your “most responsive subscribers” are the people who READ what you send them. Who take ACTION on whatever you suggest, be it clicking on a link to visit a website, download a PDF or watch a video. Who BUY on your recommendation.

These are the rare fans who will talk to others about you, spread your message and story far and wide, and keep your business growing constantly – without you having to do anything except provide great value.

And the importance of taking GREAT care of this passionately loyal section of your list (which is rarely bigger than 10% of the total) was brought home to me this morning with powerful impact.

I just unsubscribed from FIVE lists from the same person – that I had been subscribed to for over 5 years!

This is a person I’ve paid attention to for nearly 12 years. A man I’ve recommended to many others. And followed, studied and learned from.

But over the last 2 months, I have been COMPLETELY ignored by his team, and my 10 messages (most in response to requests for feedback and volunteer projects) didn’t even get the courtesy of a quick reply.

So I unsubscribed. And won’t be paying much attention to whatever comes from him in the future. Nor will I be an active evangelist for his work and business.

Your fans are not permanent. You cannot take them for granted. They won’t stick with you through thick and thin just because they once were impressed by you.

You’ve got to PROVE that you continue to be worthy of their attention. One way to do it is by constantly providing great value. But more important, another way to do it is by ACKNOWLEDGING them.

Seth Godin once mentioned, in a discussion about tribes, that a leader was privileged to be able to lead a tribe – for a while. It’s true. The attention your tribe pays to you is your privilege. One that should never be abused, or taken for granted.

Jay Abraham constantly advises imagining that our customers walk around carrying a big sign that says: I’m IMPORTANT! Acknowledge Me”

And smart businesses do. They engage, interact, communicate and focus extra attention, shower greater value and take special care of their best clients, customers and subscribers.

For an email newsletter publisher, that group includes your MOST RESPONSIVE SUBSCRIBERS.

Do you know who they are?

Are you taking good care of them?

Do you have processes in place to handle communication with them?

Are you aware when things slip through cracks and disappoint them?

And are you watching to see if they are leaving you?

If they are, what are you doing about it?

Ezine ANTI Marketing has some answers that’ll help with these tricky questions.

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Words, Music & Impact

A few hours before watching the memorial service to my favorite singer and entertainer, Michael Jackson, I was on YouTube seeing “The Making of Live Aid for Africa” – a musical extravaganza spearheaded by Michael and Lionel Ritchie that went on to raise over $60 million dollars in 1985 for fighting hunger in a famine-ravaged [...]

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